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Frequently Asked Questions

Here is a list of the most frequently asked questions - please check to see your question hasn't already been answered before opening a new support ticket.

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  1. How do I cancel my Advanced Coaching? (3665 views, created 2008-04-04 09:48:44)

  2. Which program should I get? I'm confused... (2513 views, created 2008-04-04 09:48:44)

  3. Do you offer phone support? (2424 views, created 2008-04-04 09:48:44)

  4. Which password do I use? (2409 views, created 2008-04-04 09:48:44)

  5. How will this show up on my credit card? (2087 views, created 2008-04-04 09:48:44)

  6. What is your refund policy? (1202 views, created 2008-04-04 09:48:44)

  7. I didn't get my link to download the program... Where is it? (1124 views, created 2008-04-04 09:48:44)

  8. I'm under 18... Can Carlos help me? (1076 views, created 2008-04-04 09:48:44)

  9. I haven't received my shipment...? (1054 views, created 2008-04-06 10:30:56)

  10. Where do I log on to get my Advanced Coaching files? (1016 views, created 2008-04-04 09:48:44)

  11. How do I email Carlos a question? (979 views, created 2008-04-04 09:48:44)

  12. How is your program compared to ___________? (977 views, created 2008-04-04 09:48:44)

  13. How do I call Carlos? (973 views, created 2008-04-04 09:48:44)

  14. Do you offer a guarantee? (970 views, created 2008-04-04 09:48:44)

  15. Would You Like to Order Carlos' Products by Mail? (967 views, created 2008-04-04 09:48:44)

  16. Why won't my ebook open? (966 views, created 2008-04-04 09:48:44)

  17. I lost my ebook password... how do I get it again? (948 views, created 2008-04-04 09:48:44)

  18. Do you offer seminars? (926 views, created 2008-04-04 09:48:44)

  19. I'm not getting the newsletter emails... why? (916 views, created 2008-04-04 09:48:44)

  20. Where can I find Carlos' Podcast and Blog? (910 views, created 2008-04-04 09:48:44)

  21. I'd like to sell your programs as an affiliate... how do I do this? (909 views, created 2008-04-04 09:48:44)

  22. I have no problem downloading the files, but I can't figure out how to unzip them...? (908 views, created 2008-04-04 09:48:44)

  23. Can I get Carlos' books in hard copy (paper) format? (905 views, created 2008-04-04 09:48:44)

  24. I got a computer virus/My hard drive crashed/I lost my files... how do I get them back? (905 views, created 2008-04-04 09:48:44)

  25. When does my evaluation period start? (904 views, created 2008-04-04 09:48:44)

  26. I get an error "PDF is damaged" when I try to open your e-book... (903 views, created 2008-04-04 09:48:44)

  27. Can I invest in your programs if I live outside the US? (901 views, created 2008-04-04 09:48:44)

  28. Where do I get publicity information on Carlos Xuma? (897 views, created 2008-04-04 09:48:44)

  29. Is the newsletter free? (897 views, created 2008-04-04 09:48:44)

  30. Is Carlos on Myspace? (897 views, created 2008-04-04 09:48:44)

  31. How do I unsubscribe from email lists with you? (889 views, created 2008-04-04 09:48:44)

  32. What is your privacy policy...? (886 views, created 2008-04-04 09:48:44)

  33. What if I'm having a problem with my CD or DVD? (883 views, created 2008-04-04 09:48:44)

  34. How much are the programs in my currency? (883 views, created 2008-04-04 09:48:44)

  35. How do I find out about all of Carlos' Programs? (882 views, created 2008-04-04 09:48:44)

  36. Do you sell the Alpha Man e-books separately from the CDs? (881 views, created 2008-04-04 09:48:44)

  37. I'm having a problem with my download... (877 views, created 2008-04-04 09:48:44)

  38. Will your products work on a Mac? (876 views, created 2008-04-04 09:48:44)

  39. Where can I find Carlos Xuma screensavers and wallpaper? (870 views, created 2008-04-04 09:48:44)

  40. Why can't I order your programs without the Advanced Coaching? (868 views, created 2008-04-04 09:48:44)

  41. I can't access any Podcasts before X... (863 views, created 2008-04-04 09:48:44)

  42. My email has changed. How do I change it on the newsletters? (862 views, created 2008-04-04 09:48:44)

  43. How do I send an endorsement or feedback on a program? (858 views, created 2008-04-04 09:48:44)

  44. Are there any testimonials from customers...? (854 views, created 2008-04-04 09:48:44)

  45. I'm already an affiliate. How do I login to the affiliate program for Carlos' products? (853 views, created 2008-04-04 09:48:44)

  46. Is my credit card order secure with you? (845 views, created 2008-04-04 09:48:44)

  47. Problem with email: I have a free email account with Yahoo or Hotmail... (835 views, created 2008-04-04 09:48:44)

  48. Which password do I use? (827 views, created 2008-04-04 09:48:44)

  49. I don't know where the book was saved on my computer. (826 views, created 2008-04-04 09:48:44)

  50. Does Carlos offer Phone/Chat Counseling? (793 views, created 2008-05-14 21:18:28)

  51. I'm having problems getting my Advanced Coaching files... (778 views, created 2008-04-04 09:48:44)

  52. Terms & Conditions (703 views, created 2008-04-04 09:48:44)

  53. What are the terms of use for the Advanced Coaching MP3 files? (696 views, created 2008-04-04 09:48:44)


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